HubSpot

• adding and updating blog posts*
• adding and updating page content*
• minor template updates (eg adding modules to existing HubSpot templates)
• creation of new simple templates (eg cloning existing templates)
• simple integrations (eg adding a MailChimp signup form to the site)
• adding smart content to existing HubSpot pages
• investigating bugs and bug fixes
• archiving or redirecting old pages

WordPress

• adding and updating blog posts*
• adding and updating page content*
• updating products (if you have a WooCommerce store)
• simple integrations (eg adding a MailChimp signup form to the site)
• minor theme tweaks (eg updating footers, menus, sidebar widgets, adding site banners)
• updating plugins, themes and WordPress core updates
• nightly backups

*Note: does not include creation or writing of content, only the updating and formatting of it on the site.

Example Scenarios

HubSpot

• You require a new module added to an existing page template - simply let us know which page or template, where you need the new module and what content you need in the module, and we'll add this for you
• You want to take advantage of smart content on a HubSpot page - simply let us know where the smart content needs to be, what the criteria is for the smart content and the content itself, and we'll update this for you
• You've written a new blog post in Word or Google docs - simply email it to us and we'll upload it to the site, format it properly, ensure it is SEO optimised, set the categories and author, and publish it for you.

WordPress

• You want to add a new page to your site - simply email us the content (and any images) in a Word or Google doc. We'll add this to the site, ensure it is SEO optimsed and publish it for you
• You've written a new blog post in Word or Google docs - simply email it to us and we'll upload it to the site, format it properly, ensure it is SEO optimised, set the categories and author, and publish it for you
• You need a new plugin added or updated and tested on your site - simply let us know and we'll backup, install the plugin and test it for you
• You're launching a new product in your Store - simply email us the details (including images, pricing notes, etc) and we'll add it to your store.

Response Times

We will always aim to respond to your request within 1 business day.

Our completion times for your website update will depend on the severity of the request.

• High Priority: within 4 hours (eg investigating bugs and bug fixes)
• Medium Priority: within 1 business day (eg adding or updating content - urgent)
• Normal Priority: 2-10 business days (eg adding or updating content - non urgent).